edg33 Privacy Policy — Your Information Stays Safe

Last updated: January 2026

A brief introduction to this policy

edg33 is a trusted online gaming and betting platform in Bangladesh. We place the highest priority on our users' privacy and are fully committed to protecting their personal information.

This privacy policy ("Policy") will explain in detail what types of personal information we collect, why we collect it, how we use it, and what steps we take to protect your information. It applies to all aspects of using our platform.

By using the edg33 website or services, you are agreeing to the terms of this privacy policy. Please do not use our services before reading this policy — read it carefully in full.

This policy may be updated at any time. We will notify you directly of any important changes. We recommend reviewing this page regularly.

1

What types of information we collect

edg33 collects various types of personal information to provide its services. The following information is collected:

1.1 Identity and account information

Full name, date of birth, and nationality
Mobile number and email address
Username and password (encrypted)
Government-issued identity document details required for identity verification (such as a national ID card)
Residential address

1.2 Financial information

Deposit and withdrawal transaction history
Payment method details (bKash, Nagad, Rocket, Upay, or bank account details)
Information on amounts won and lost
Bonus usage and wagering activity information

1.3 Technical and usage information

IP address and device information
Browser type, operating system, and device identifier
Site access times and session duration
Which pages you visited and which games you played
Information collected through cookies and similar technologies

1.4 Communication information

Records of live chat support conversations
Messages sent by email
Information related to complaints or reviews

2

Purpose of data collection

We use your information only for lawful and specific purposes. edg33 processes your personal information for the following reasons:

Account management: Completing registration, verifying identity, and keeping your account secure.
Service delivery: Improving the gaming experience, providing bonuses and promotional offers, and processing transactions.
Security and fraud prevention: Detecting suspicious activity, preventing account hacking, and taking necessary steps to prevent money laundering.
Customer support: Providing accurate answers to your questions, resolving issues, and offering assistance.
Responsible gaming: Identifying excessive gaming behavior and supporting affected users.
Legal compliance: Keeping records required to comply with applicable laws.
Service improvement: Analyzing user behavior to improve the quality and usability of the platform.

We never sell your information to third parties for marketing purposes or share it without permission.

3

Data disclosure and sharing

edg33 handles your personal information with great care. Your information may only be shared with third parties in the circumstances listed below:

3.1 Service provider partners

Necessary information may be shared with game software providers, payment processing organizations (bKash, Nagad, Rocket, Upay, bank transfer), and cybersecurity service providers. These partners operate under our strict privacy guidelines and use information only for specified tasks.

3.2 Legal obligations

If any legal or regulatory authority requests information through a lawful order, edg33 will be obliged to comply with that order. In such situations, we will provide only the information that has been ordered.

3.3 Business transfers

In the event of a business merger, acquisition, or restructuring, user information may be transferred to new ownership. However, you will be informed in advance in such cases.

3.4 What we never do

Sell your personal information
Share information with advertising companies
Provide your financial information to any third party without permission

4

Data security measures

edg33 adopts industry-standard technical and organizational measures to ensure the security of your information. Our security framework includes the following steps:

SSL encryption: All data exchanged between your browser and our servers is encrypted using SSL/TLS protocol.
Data encryption: Sensitive information, especially passwords and financial data, is stored using strong encryption algorithms.
Access controls: Only authorized staff have access to the information needed for specific tasks.
Regular security audits: Regular security reviews are conducted to identify vulnerabilities in our systems.
Firewall protection: Advanced firewall systems are in place to prevent unauthorized access.
Backup and recovery systems: Regular data backups are maintained and fast recovery systems are in place for emergencies.

Even so, no method on the internet is one hundred percent secure. You can also contribute to security by keeping your account password confidential and reporting any suspicious activity to us.

5

Cookies and tracking technologies

edg33 uses cookies and similar technologies on its website. Cookies are small data files stored in your browser that help us improve our services.

5.1 Cookies we use

Essential cookies: Required for the basic operation of the site — maintaining login sessions, remembering language settings.
Functional cookies: Remember your preferences and settings, such as your preferred game category or display settings.
Analytical cookies: Help analyze usage patterns on the site, which we use to improve our services.
Security cookies: Used to detect fraudulent activity and unauthorized access.

5.2 Cookie controls

You can control most cookies by changing your browser settings. However, disabling essential cookies may limit many features of the site and you may not be able to access your account.

6

Data retention period

edg33 retains your personal information only for as long as it is needed. Details on retention periods are provided below:

Active accounts: All information is retained while the account is active.
Closed accounts: Financial transaction records may be retained for a specific period after account closure for legal purposes.
Transaction history: Retained for potential dispute resolution and legal compliance.
Communication records: Retained for a specific period to ensure the quality of customer service.
Expired cookie data: Automatically deleted according to the cookie's own expiry period.

Once the required period has ended, information is securely deleted or anonymized so that you can no longer be identified.

7

Your rights

As a user of edg33, you have various rights regarding your own personal information. We fully respect these rights:

Right of access: You can find out what information we hold about you and request a copy of it.
Right to correction: If your information is inaccurate, you can request that it be corrected.
Right to deletion: In certain circumstances you can request that your information be deleted, though this may be limited where legal obligations apply.
Right to restrict processing: You can request that the way your information is used be limited in certain cases.
Data portability: You can request your own information in a structured and common format.
Right to object: You can object to the use of your information for specific purposes.
Withdrawal of consent: You can withdraw consent for any data processing that is based on consent at any time.

If you wish to exercise these rights, please contact our support team. We will process your request in a timely manner.

8

Protection of minors' information

edg33 is an entertainment gaming platform for those aged 21 and above only. We do not knowingly collect any personal information from minors.

An age verification process is in place at the time of account registration. If a person opens an account using false information and it is later found that they are a minor, that account will be closed immediately and the associated information will be deleted.

If you suspect that a minor is using our platform, please notify our support team.

Important: This platform is for those aged 21 and above only. Opening an account by minors is strictly prohibited.

9

Third-party websites and links

The edg33 website may sometimes contain links to third-party websites. These external websites are governed by their own privacy policies and edg33 is not responsible for their data practices.

You are advised to read the privacy policy of any third-party site before visiting it. Even if our website does not have direct external links, game providers (such as Pragmatic Play, PG Soft, JILI, Spribe) may apply their own data practices.

10

Policy changes and updates

edg33 may update this privacy policy from time to time. Depending on the nature of the change, we will inform you in different ways:

Minor changes: This page will be updated and the date of the change will be noted.
Important changes: A notification will be given when you log in to your account, or you will be informed by email.
Consent required: For changes that significantly affect your rights, new consent may be sought.

Continuing to use edg33 after changes are made will be considered as acceptance of the updated policy. For this reason, you are encouraged to review this page regularly.

11

Responsible gaming and data protection

edg33 places the highest importance on responsible gaming. To this end, we monitor users' gaming behavior and provide proactive support where needed.

Using your gaming information, we can identify signs of potentially problematic behavior. This process is entirely for your protection and is not used for any discriminatory purpose.

You can also set deposit limits, time limits, or self-exclusion from your account. To learn more about these tools, visit our responsible gaming page.

edg33's Privacy Policy